Conversational Sales Assistant for Ecommerce with Catalyst ConvoKraft

For our next use case in our Build with Catalyst series, we'll look at how you can quickly build an AI-powered conversational chatbot with Catalyst ConvoKraft.

[TL'DR: Follow this tutorial for step-by-step instructions and to learn how to build your first ecommerce chatbot using Catalyst ConvoKraft.]

Check out our previous posts in the series to learn how you can:

• Build an AI-based lead scoring engine using Catalyst Quick ML
• Improve healthcare service workflows using Catalyst SmartBrowz
• Migrate your app from another platform to AppSail
• Automate your sales incentive flow using CRM Event Listeners

Now, let's get started!

What is Catalyst ConvoKraft?

ConvoKraft is an AI-driven chatbot builder for web and mobile applications. With Catalyst ConvoKraft, even users without prior AI knowledge can build content-rich bots.

ConvoKraft can revolutionize the way you interact with your customers. By leveraging the power of AI, ConvoKraft helps you build chatbots that can handle a wide range of customer inquiries, from simple FAQs to more complex requests that are presented in natural, unstructured language.

Conversational sales assistant for ecommerce

Previously in the Build with Catalyst series, we looked at a use case that we come across in your day-to-day life: ecommerce. We saw how a web crawler that crawls for prices across ecommerce platforms could help you keep track of product price consistency. Let's look at this from the other side.

Imagine you run an ecommerce platform. Buyers surf multiple sites before making a purchase. While similar products are available across multiple platforms, for you to stand out among the competition and nudge your visitors towards making a purchase decision, you have to provide an unmatched buying experience.

A significant part of the customer experience is ease of finding information and performing required actions. The easier you make it for your customer to interact and get what they need, the higher the chances of them making a buying decision. A smart, conversational sales assistant could help you achieve this by engaging the visitors in one-on-one conversations to address their queries. Let's take a look at how you can build a conversational sales assistant for ecommerce with the following capabilities:

• View order details
• Change delivery address
• Reschedule order
• List items
• Place order

You can follow this tutorial for detailed step-by-step instructions and to learn how it works.

To create your first ecommerce sales assistant bot with ConvoKraft you need to:

1. Create a bot in ConvoKraft with a name, information about the bot, and a desired icon.

2. Configure actions for your bot. These would be the actions you want your bot to be capable of carrying out.

3. Create a custom module in CRM to keep track of inventory and placed orders.

4. Code business logic for the configured actions with the help of Catalyst Integration Functions.

5. Code the execution logic of the ecommerce bot by configuring the functions component.

6. Configure the client component and embed the bot in the website/application.

7. Deploy your project to the console and train and test the bot. This will help the bot understand common patterns and enhance its NLP capabilities.

8. Deploy your bot to the production environment once you are done with testing.

This capability can be adapted for various industries and use cases. Get creative, build intelligent bots, and customize the interactive experience to suit your customers' needs.

Feel free to share your thoughts in the comments section or get a detailed 1:1 session. We will come back next week with another compelling use case. Stay tuned to this space to see how you can take full advantage of Catalyst and its capabilities.