How a fast-scaling B2B kitchen rental company
cut payment processing time by 70% and unlocked growth-ready operations with Catalyst
Solution partner: Dotsquares
Founded in 2002, Dotsquares is a Catalyst partner and a global technology solutions provider specializing in cloud integration, enterprise software development, and scalable business process solutions.
Key areas of expertise:
- Web and app development
- Custom software development
- Cloud computing
- CRM consulting
Industry:
Real Estate, Kitchen Rental Services
Solution Category:
Payment Management and Integration
The challengeInefficient payments, costly errors, and systems that couldn’t scale
The partner's customer, a fast-scaling kitchen rental business operates commercial spaces for entrepreneurs and was managing payments across multiple locations using disconnected tools and manual processes. But behind the scenes, growth was being stifled by a payment system that couldn’t keep up.
Payment complexity that stalled growth
Managing finances across multiple locations with separate tracking systems and unique payment gateways turned payments into a logistical nightmare. It meant juggling disconnected systems, delayed payments, and mounting manual work. Errors, delays, and misallocations eroded tenant trust and financial visibility.
A finance system that couldn’t keep up
Their accounting software lacked the ability to segregate payments and automate synchronization, leading to endless hours of manual work.
Tenant onboarding was a painful bottleneck
Manually onboarding tenants across multiple locations wasn’t just inefficient; it was labor-intensive, slow, and error-prone.
These challenges created significant bottlenecks in financial management and operational efficiency for the business. They weren’t just losing time—they were losing trust, revenue, and the ability to grow.
"Their team was stretched thin—bogged down by manual work, and their growth was slipping away because they simply couldn’t keep up. Expanding to new locations wasn’t just challenging—it felt out of reach."
Prashant SharmaGlobal Head Development, Dotsquares TechnologiesThe solution A purpose-built payment system that unlocked automation, accuracy, and expansion
As the team struggled to scale, what should have been a recipe for expansion turned into a recurring headache, costing them time, accuracy, and revenue.
That’s when they turned to Dotsquares—and Catalyst—for a future-ready solution.
Dotsquares leveraged Catalyst to build a payment system that didn’t just improve operations—it completely transformed them. They built the Catalyst Payment Bridge to tackle complex payment management challenges. Designed specifically for multi-location kitchen rental businesses, this powerful solution streamlined financial operations and tenant management.
How it works
The tenant onboarding process is designed to create a seamless and engaging experience from the moment a client registers for a kitchen.
- Personalized, automated tenant onboarding: New tenants receive automated, location-specific payment links the moment they sign up.
- Elimination of errors and late payments: Payments are automatically processed and reconciled, preventing disputes.
- Real-time financial control: Payments sync instantly with Zoho Billing for full visibility into cash flow.
- Effortless scalability: Powered by Catalyst CloudScale, the system grows with the business without any extra administrative work.
- Dedicated payment portal: Tenants go to a tailored payment portal with relevant "Pay Now" options.
What makes it unique?
- Automated activation: Registration triggers an instant onboarding journey.
- Personalized tenant communication: A customized welcome email enhances the tenant experience and sets expectations.
- Accurate payment routing: Unique payment URLs ensure each payment is processed correctly.
- Zero errors, zero stress: Every transaction is reconciled automatically, eliminating disputes and late payments.
Benefits and ROITenant onboarding time cut from hours to seconds—and operations ready to scale
Before Catalyst, payment tracking was a daily struggle. Today, it runs like a well-oiled machine—effortless, accurate, and fully automated.
| Feature | Before Catalyst | After Catalyst |
|---|---|---|
| Time spent on payment tracking | Manual and delayed | Automated and instant - no more chasing down tenants. |
| Tenant onboarding | Slow & inconsistent | Instant onboarding with location - specific, auto-generated payment links. |
| Payment tracking | Disconnected systems | Centralized error-free, real-time tracking - no more fixing errors or late nights spent untangling financial messes. |
| Expansion into new locations | Cumbersome & labor-intensive; struggling to scale | Expansion ready without extra admin work. |
| Financial visibility | Prone to errors | Effortless scaling. |
Measurable impact that drives business growth
70% reduction in manual payment tracking time: freed the team to focus on strategic growth instead of drowning in administrative work. Before Catalyst, the business was losing several hours each week to manual payment tracking and tenant onboarding—draining valuable time, causing frequent errors and disputes, and overwhelming their lean team with avoidable administrative work.
What took hours now takes seconds: It used to take hours to onboard new tenants with back-and-forth communication, but now it happens in seconds with automated, location-specific payment links.
100% accuracy in payment reconciliation: No more missing payments or financial uncertainty.
Real, recurring savings by eliminating multiple payment software: By consolidating payment systems, the business slashed costs, eliminating the need for multiple subscriptions and redundant tools.
Effortless expansion: As the business adds new locations, the system scales—no extra admins needed.
Technology stack: Built with precision
Dotsquares Technologies used a robust combination of tools and platforms to deliver this solution.
Key Catalyst features used
- Catalyst CloudScale: Enabled seamless scaling.
- Catalyst Event Listeners: Automated real-time tenant notifications.
- Zoho Billing API integration: Enabled instant, accurate financial tracking.
- Other tools: Zoho Billing offered a custom payment gateway integration.
Why Catalyst?
"We chose Catalyst because of its unparalleled flexibility. The platform enabled us to build a precise, scalable payment management system tailored to this business’s unique needs. With Catalyst, what was once a roadblock is now a growth engine. Payments now flow in automatically. No errors, no chasing tenants, no late-night reconciliations. Every transaction is tracked. Every tenant is onboarded in seconds. The impact? Less admin work, more financial control, and a future-ready business."
Rahul GuptaLead Development Strategist, Dotsquares TechnologiesLooking forward Scaling smarter, growing faster
With a streamlined payments system in place, the team is now focused on scaling—launching new locations faster, exploring additional revenue streams, and driving deeper automation with Catalyst. They’re also looking to sharpen financial forecasting using real-time operational data.
Having developed strong expertise in backend engineering on Catalyst, the team is now aiming to build full-stack capabilities—creating end-to-end apps on Catalyst for Zoho and beyond. As their trusted partner, Dotsquares will continue to work closely with the team to support this vision—using Catalyst to turn operational efficiency into sustained growth.